Articles

Idea 11 Blog

How to set up an Amazon Connect on-demand contact centre in 10 minutes

By Rian Brooks-Kane / July 2, 2020

Over the last few months, the world has changed dramatically. Next week, I will have been working from home for nearly a month due to social isolation requirements. The way people are working is changing and the ability to do your job from home could mean everything to either your internal…

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5 Tips for Maintaining Effective Communication While Working from Home

By Caleb Johnson / March 26, 2020

With the outbreak of COVID-19, we’ve seen a major shift towards working from home throughout the world, and at Idea 11 – there’s no exception. Since the 16th of March 2020, all Idea 11 employees have been encouraged to work-from-home to promote the concept of social distancing and to support society’s…

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