Case Studies

This case study profiles the work undertaken for one of Australia’s largest councils. At the heart of this success story is the adoption of new technologies with the objective of driving improved customer experience. By establishing significant digital and business investment programs, Idea 11 were able to cement this organisation as a digital leader amongst Australian councils. 

Looking to implement a user-friendly mobile experience, this organisation sought the help of Idea 11 to design and implement an engaging digital experience, one that would live up to the overall mission to make life easier for residents, businesses and visitors to the city.

Auctions Live builds online capability and functionality for auction houses and real estate agencies across the globe. Providing their customers with a secure, reliable, and innovative solution to hosting live property auctions. 

Auctions Live needed a systematic approach and the expertise of an AWS qualified partner to evaluate the AWS environment in which their solution was hosted. 

Based on the AWS Well-Architected Framework and recommendations, Idea 11’s goal was to introduce a best practice framework.

TAE Aerospace provides comprehensive and integrated solutions globally across defence and commercial aviation markets.

As TAE’s strategic technology partner, Idea 11 was engaged to design and implement a future-state ICT design that would connect TAE’s ICT strategic vision to a high-performing, agile and scalable infrastructure ready for business growth and transformation into the future.

Founded in 1993, ACN is the world's largest direct seller of telecommunications and essential services. ACN has a global footprint with offices throughout North America, Europe, and the Asia Pacific.

In a bid to align IT to their new strategic business model, ACN wanted to consolidate their IT systems and applications, modernise their infrastructure, and boost business agility, all while minimising long-term IT costs.

Wilsons Advisory is a leading financial services company with a distinguished 125-year history in Australia. Wilsons client-first approach allows it to partner with clients for the long-term and provide a wide array of financial and advisory services that range from private wealth management, corporate finance and research, through to investment strategy and institutional sales.

The Residential Tenancies Authority (RTA) is the Queensland Government statutory authority that administers the Residential Tenancies and Rooming Accommodation Act 2008.

With more than one-third of households in Queensland currently renting – and that number on the rise – the RTA is committed to optimising its services and has a renewed focus on delivering better customer experiences for Queensland’s renting community.

Founded by Brisbane Speech Pathologist Dr Dimity Dornan AO in 1992, Hear and Say is a world-leading Paediatric Auditory-Verbal and cochlear implant centre. They provide early intervention services to children who are deaf to help them to hear, listen and speak through early diagnosis, advanced hearing technology and world-leading auditory verbal therapy programs.

The Real Estate Institute of Queensland (REIQ) is the state’s peak professional association for real estate practitioners. With more than 100 years’ experience, few associations hold the reputation or brand recognition of the REIQ, which today, represents more than 4,000 individual members, 1,600 agency offices and 15,000 property professionals.

Watpac is one of Australia’s leading construction companies with over 30 years of growth and success. Renowned for some of Australia’s most iconic construction projects, Watpac is trusted to deliver large, complex projects and has a reputation for world-class innovation.

Stoddart Group is one of Australia’s leading suppliers and installers of products to the residential building industry. For 60 years, Stoddart Group has been creating benchmarks in their industry in terms of providing the best integrated building solutions to its customers.

As an organisation that is recognised for driving change within its industry, Stoddart Group felt that their aging IT infrastructure was struggling to keep pace with the demands of a rapidly expanding business.

The City of Gold Coast employs over 3,000 staff and is the second largest local government in Australia, administering an area from the Albert River to the border of Queensland and New South Wales. A key outcome in the Gold Coast 2020 plan is to establish Council as “an active digital city”. City of Gold Coast engaged Idea 11 to build their Digital City platform. The Digital City platform is a foundational element on which to deliver City-wide digital services.

In 2017, G8 Education embarked on a strategic review of their IT environment with a vision to transform to a flexible and scalable digital platform that could keep pace with the rapid growth of G8 and allow innovation. Their existing IT solution consisted of on-premises infrastructure with a remote backup/disaster recovery capability that was performing poorly and struggling to meet business requirements.

G8 Education needed an IT solution that was highly available, highly redundant and cost effective, servicing their businesses across Australia and Singapore.

G8 Education had a simple objective - take an arduous, manual process and transform it into a slick, automated operation. G8 Education’s communications team implemented a SaaS application to facilitate communication across their large and distributed organisation - Vision6. Unfortunately, the application did not have the functionality to import and synchronise contact data as an automated process. Due to the scale of the organisation - thousands of staff across over 500 locations - manual intervention was not an option and Idea 11 were engaged to remove this roadblock.