Services | Idea 11 TechOps Managed Services

AWS Cloud Operations & Managed Hybrid Cloud Services

Whether for AWS, on-premises or hybrid, our TechOps managed services division is a powerful technical capability for your business.

Why Idea 11 TechOps Managed Services?

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We're AWS & cloud specialists

Idea 11 are a team of AWS & cloud experts. Our expertise delivers results and our track record shows it across multiple industries.

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Powerful processes, top-notch tooling

We've combined premium commercial and in-house developed IT ops software with our cloud operations processes to deliver outstanding results.

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Idea 11 give you day one capability

Idea 11 TechOps gives your business deep and expert cloud operations capability from day one.

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Multiple plans and tailored add-ons

Core technical essentials, cloud-native operations, or enterprise-level business support – we’ve got a plan that works for you.

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We’re a full stack solution provider for cloud enabled businesses

Running cloud operations seamlessly is part expertise, part culture, and part discipline. Executing well on what needs to be done, day after day, year after year. We know how important your cloud operations are to running your business. We're obsessed with quality, security, reliability and innovation. We know you are too.

That's why we've built our TechOps managed services around our Manage, Monitor, Support, Report methodology. Designed to give you consistency of service with ITIL standards, and also provide the framework to identify innovations and continually improve to ensure your tech stays leading edge.

We've been doing quality managed services since 2011. We know what's required to deliver and innovate over the long term.

Keep your business as usual running, secure and modern: that's how we measure our success.

How Idea 11 TechOps can support you

We use powerful tools and processes to provide a secure, innovative and comprehensive approach to managed services.

Our Methodology→

Regardless of whether you're in the cloud, on premises or hybrid, Idea 11 will support you through our ITIL-aligned, agile operations methodology.

We take a proactive approach to Manage, Monitor, Support and Report on your environments to ensure business as usual operations are maintained within your business.

Our advanced monitoring tools give us the power to detect issues faster, optimise performance and stability, provide proactive recommendations and support delivered directly to your business.

We're obsessed with ensuring that your environments can not only operate at 100%, but maintain that velocity.

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Our tools

Introducing Control Room: Idea 11’s custom-built Cloud Automation System

Control Room allows all of our Managed AWS customers to experience instant high capability. Backup & Recovery for all your instances. Cross-AZ DR for all your apps. Infrastructure-as-Code metadata backups for your cloud environments. And more. 

We built Control Room as a modern serverless app, utilising Python Django, AWS Lambda and DynamoDB.

Control Room is an integral part of our TechOps Managed Services offering, exclusive to Idea 11 customers. It’s just one example of how we are pushing harder to create great results for our customers.

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Our tools

Our suite of premium tools

Delivering high quality managed services needs a premium toolchain. That's why we've integrated best-in-class tooling to deliver TechOps.

LogicMonitor is our hybrid infrastructure monitoring solution, a DevOps driven platform with capability from infrastructure alerts through to CloudWatch and Lambda monitors.

CloudCheckr allows us to provide compliance, cost-management and policy governance for our customer's AWS environments.

Connectwise provides our holistic service management capabilities, with everything from ticketing to SLA management.

 

We are experts, continually evolving. Our TechOps Managed Service team are AWS Specialists who are driven to improve.

Whether you’re looking for Managed AWS or a Managed Hybrid solution, Idea 11 have focussed on building a team of cloud experts who are obsessed with continually learning and evolving their skillset. So the moment you engage our team, we are not only focussed on being a critical extension of your IT environment, but a strategic partner that will enable best practice within your business. 

Our experts facilitate this process, and we are proud of how they represent Idea 11.

We have proven ourselves to be a technology enabler

 

"Idea 11 is a team full of AWS experts who mean business. I have been putting my trust on their expertise every single day and they have been consistently exceeding my expectations. They are great at teamwork and collaborate with my team on a day to day basis. They are truly an extension of my IT team."

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We have proven ourselves to be a technology enabler

 

"Idea 11 is a team full of AWS experts who mean business. I have been putting my trust on their expertise every single day and they have been consistently exceeding my expectations. They are great at teamwork and collaborate with my team on a day to day basis. They are truly an extension of my IT team."

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How Idea 11 has transformed our customers industries

Idea 11 transforms rental bond management in Queensland.

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Idea 11 empowered the City of Gold Coast to be an active digital city.

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Idea 11 delivers scalable cloud architecture to Stoddart Group.

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The REIQ partners with Idea 11 to future-proof their organisation.

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TAE Aerospace uses Idea 11 to innovate.

Meet the team that will power your TechOps Managed Services

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Are you curious about the benefits of moving to the cloud with AWS and Idea 11?

The Idea 11 AWS Cloud Readiness & Licensing Assessment (CRLA) is a free assessment program to determine how ready your organisation is for a cloud transformation. We help you to leverage our years of experience, combined with AWS best practices, to build the case for change.

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We’re one of Australia’s fastest growing companies

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Certified and recognised by the best...

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With 120+ AWS certifications, AWS is truly our thing

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