Size, platform, complexity – irrelevant. If it’s IT, Idea 11 can manage it, beautifully.
Cloud, on premise or hybrid
Idea 11 Managed IT is delivered with our operations framework and backed by our expert engineers – from the cloud, using your own hardware, or a hybrid of both.
Monitor, Manage, Respond
Built around a monitor, manage, respond methodology, and based on solid ITSM principles, our Managed IT framework ensures that you always receive a very high level of service – and that your business-critical IT systems get the attention they need, when they need it.
Monitor: continual monitoring of capacity, security, data protection and service availability for early detection and prevention of incidents.
Manage: change management, capacity management and strategic IT management. Continual optimisation of your IT platforms.
Respond: a service desk facility that responds within defined service targets, plus the option of 24x7x365 service.
Most customers choose us for our expertise in AWS and back-end IT operations, and many choose to extend this all the way to user support. We support organisations end-to-end, so you can experience seamless IT productivity and support every day, using the latest technology.
Whether you need us to look after a component of your infrastructure or act as your entire IT department, our Managed IT services are tailored to suit your individual needs. Our Managed IT agreements are scoped according to your objectives for a monthly fee, so that you always know exactly where you stand.