Update: Let’s fight COVID-19 together


As we monitor and learn more about the spread of Coronavirus in our communities, we want to be transparent about what we’re doing as a company to protect our customers and employees.

Idea 11 has a well-documented and tested Business Continuity Plan and Pandemic Preparedness Plan to ensure minimal impact on our customers during the pandemic.

Our operations, workforce and support teams are all located in Australia and our employees are fully prepared to continue supporting our customers while working remotely and we have the required capability to execute contingency arrangements if needed.

In response to COVID-19, we have initiated additional measures to reduce the risk of disruption to the services we provide our customers. To date these include:

  • We have encouraged our employees to start working from home while making sure that they have everything they need to continue supporting our valuable customers.
  • To minimise likelihood of catching or spreading infection, we have encouraged our employees to follow the 14-day quarantine rules advised by the Department of Health regarding recent travel or exposure to overseas travellers or exposure to a known case of Coronavirus.
  • We have extensively reduced face-to-face and offsite client meetings, and we’re encouraging our employees to use video conferencing instead.

At this stage, Idea 11 is seeing minimal impacts on business, with no impact on our service delivery capabilities. Should COVID-19 escalate in Australia, we would like to assure our customers and our employees that Idea 11 is prepared to approach the situation with best practice tools and resources.

In the meantime, we encourage both our employees and our customers to follow the advice of the Department of Health on how to protect yourself and respond to the outbreak.