Xenith Infrastructure Group (XenithIG) was formed following the acquisition of Superloop (Hong Kong) Limited and selected assets from Superloop (Singapore) Pte Ltd by Columbia Capital and DigitalBridge. Led by CEO Clement Goh and Executive Chairman Bill Cook, XenithIG’s mission is to simplify digital connectivity across Asia through the delivery of high-density dark fibre infrastructure built for the data demands of tomorrow.
As a newly established organisation, XenithIG needed to rapidly stand up core IT systems and cloud infrastructure that could support business growth, operational resilience, and future expansion—without distracting internal teams from their core focus on network development.
Challenge
- XenithIG required a new AWS cloud environment to host its Esri geographic information system (GIS), a critical platform supporting infrastructure planning and decision-making
- A secure, scalable, and well-architected cloud foundation aligned to best practices
- Ongoing managed services to ensure availability, security, cost control, and operational excellence
- A trusted partner capable of acting as an extension of the internal IT team, providing 24×7 support and proactive optimisation
With limited internal resources and no legacy environment to build upon, XenithIG needed a partner who could both design and operate the platform end-to-end.
Solution
XenithIG engaged Idea 11 to design, deploy, and manage its AWS environment under Idea 11’s TechOps Managed Services model.
Idea 11 delivered a comprehensive solution covering the full cloud lifecycle:
AWS Cloud Platform Design & Provisioning
- Creation of a secure, production-ready AWS environment
- Identity and access management (IAM), networking, monitoring, and billing controls
- Architecture aligned to AWS best practices and operational resilience requirements
TechOps Managed Services
Under Idea 11’s Managed Services solution, XenithIG benefits from:
- 24×7×365 cloud monitoring and on-call support
- Proactive cloud backup and recovery management
- Operating system monitoring, patching, and maintenance
- Cloud cost analysis and reporting, with quarterly optimisation reviews
- Firewall, security monitoring, and incident response support
- Assigned Service Delivery Manager and regular service reviews
This model enables XenithIG to select the right level of service today, while scaling seamlessly as requirements evolve.
Result
With Idea 11 as its managed services partner, XenithIG achieved:
- A robust, secure AWS cloud platform ready to support critical GIS workloads
- Operational confidence, with 24×7 monitoring and rapid incident response
- Reduced internal IT overhead, allowing teams to focus on strategic growth
- Predictable cloud costs through ongoing optimisation and reporting
- A long-term partner invested in continuous improvement and innovation
By leveraging Idea 11’s TechOps Managed Cloud approach, XenithIG transformed cloud operations into a frictionless service—one that evolves alongside the business.
Why Idea 11
Idea 11’s customer-obsessed TechOps team combines deep cloud expertise with a proactive, next-generation managed services model. Acting as an extension of the customer’s business, Idea 11 ensures technology is not just supported—but continuously optimised to deliver real business value.
