Posts by Rian Brooks-Kane
How to set up an Amazon Connect on-demand contact centre in 10 minutes.
Over the last few months, the world has changed dramatically. Next week, I will have been working from home for nearly a month due to social isolation requirements. The way people are working is changing and the ability to do your job from home could mean everything to either your internal staff or customers. One…
Read MoreAWS Summit Online Australia & New Zealand: Recap
While we were getting ready for AWS Summit 2020, the world changed dramatically for everyone and unfortunately resulted in the cancellation of all mass events, including the AWS Summit.
A month later, AWS announced that the AWS Summit will be streamed online as a virtual conference. If you were unable to attend the online summit, we’ve got you covered.
Read MoreConfiguring Amazon WorkSpaces Registration Code Automatically
Here at Idea 11 we work with our customers to deploy Amazon WorkSpaces. A lot of WorkSpaces. In an enterprise, one annoying aspect of the client is the Registration Code. This code is used to tell the WorkSpace client where to connect. Now obviously just telling the end users to enter this code isn’t the most…
Read MoreSSL Decryption of Web Traffic at the Network Gateway
One thing I’ve realised from working with Palo Alto Networks firewalls is how much network traffic runs over HTTPS/SSL these days. Having your web traffic secured with SSL encryption is great for when you’re using your banking website, but it also means that malicious traffic can be masked from your network’s security devices and pass…
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