Articles

Rian Brooks-Kane

How to set up an Amazon Connect on-demand contact centre in 10 minutes

By Rian Brooks-Kane / July 2, 2020

Over the last few months, the world has changed dramatically. Next week, I will have been working from home for nearly a month due to social isolation requirements. The way people are working is changing and the ability to do your job from home could mean everything to either your internal…

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AWS Summit Online Australia & New Zealand: Recap

By Rian Brooks-Kane / May 21, 2020

While we were getting ready for AWS Summit 2020, the world changed dramatically for everyone and unfortunately resulted in the cancellation of all mass events, including the AWS Summit.

A month later, AWS announced that the AWS Summit will be streamed online as a virtual conference. If you were unable to attend the online summit, we’ve got you covered.

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Configuring Amazon WorkSpaces Registration Code Automatically

By Rian Brooks-Kane / February 23, 2018

Here at Idea 11 we work with our customers to deploy Amazon WorkSpaces. A lot of WorkSpaces. In an enterprise, one annoying aspect of the client is the Registration Code. This code is used to tell the WorkSpace client where to connect. Now obviously just telling the end users to enter this…

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SSL Decryption of Web Traffic at the Network Gateway

By Rian Brooks-Kane / August 11, 2014

One thing I’ve realised from working with Palo Alto Networks firewalls is how much network traffic runs over HTTPS/SSL these days. Having your web traffic secured with SSL encryption is great for when you’re using your banking website, but it also means that malicious traffic can be masked from your network’s…

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