Desktop Management

Simplify management of your PC fleet.

A Management Operating Environment makes managing a large number of PCs easy. Provision new PCs quickly, replace desktops without having to manually reinstall applications and keep users productive with the power and flexibility of a desktop or laptop computer. When a new user arrives, simply connect their new computer to the network and build the operating system and all applications with a few clicks of the mouse. If a user is experiencing application issues, your helpdesk can view the users problem and rebuild the computer without ever leaving their desk. The result? Users get access to their applications faster, and IT spend less time fighting fires.

Managed is anything but standard.

Managed Operating Environments are often called Standard Operating Environments - SOEs. However, we find with the variety of users, roles and requirements throughout an organisation today, the environment a user needs to do their work is anything but standard. A Managed Operating Environment can provide the end user experience your users need while still maintaining supportability.

Benefits of a Managed Operating Environment include:

• Fast deployment of new computers.
• Quick provisioning of applications to users.
• A rich, full desktop experience, customisable for each user.
  
• Lower support overhead than an unmanaged environment, with remote support capabilities and endpoint standardisation.
• Simplified software asset management to easily track your software licenses.
• Centralised management, reducing labour overhead and increasing the effectiveness of your IT department.
• Increased speed and responsiveness of your IT helpdesk.
• Easy patch and application management to keep the endpoint secure.
  

For a Managed Operating Environment to be successful, the process is more important than the platform that is used. We can design Managed Operating Environments for all major systems management vendors.

How we can help you.

Some of our services in the Managed Operating Environment space include:

Suitability Analysis: We work with you and your business to understand your application profiles, user requirements and network constraints, and provide an analysis of the End User Experience options that will fulfill your requirements, with a recommended course of action and high level design.

MOE Design: We design an enterprise MOE framework to meet your requirements, including the critical supporting infrastructure - application deployment, patch management, user access and profile management. 

MOE Implementation: We implement a Managed Operating Environment solution within your business, complete with solution design, application deployment methodology, remote access and profile management. We then comprehensively test the platform and migrate users from your existing desktop platform to your new Managed Operating Environment, providing backup support while your operational IT staff become familiar with the platform.

MOE Business Alignment: Whether you are able to achieve the benefits a MOE can provide is all in the implementation. We can investigate your existing MOE to ensure that it is providing the promised value and implement business and technology processes to reduce the labour requirement and increase reliability of your MOE.

Support and Advisory Services: We have a wealth of experience in the End User Experience arena. We can provide support and advisory services for your existing Altiris or Microsoft Systems Center-based Managed Operating Environment.

All of our services are delivered according to our guiding principles, to guarantee a quality outcome at a fixed price.

Next steps.

Contact us to discuss your End User Experience requirements.